2010 ESP Extended Support Program - after first season of use

The ESP program is designed to provide our customers with continued technical support and benefits to insure smooth operation of their water testing system after the first year.

The 2010 ESP program includes: 1. Technical phone support for one calendar year (Jan 1^st – Dec 31^st)

Technical phone support on any related problems with The Wave Xpress scanners and the Pool Watch program installed on the original computer and peripherals.
Changes in chemical brands or products

2. Remote PC Live Support via Internet

This new support feature allows Home Port to remotely run your Wave Xpress program for fast diagnosis and resolution of any issues related to the Wave Xpress operation. (Internet access must be available on water testing computer)

3. Software updates

ESP subscribers will be entitled to download the latest version updates from our web site.

4. Replacement scanner discount - original Wave Xpress scanner

$225.00, with trade in of old scanner, plus freight.

5. Scanner Tune-UP - original Wave Xpress scanner

ESP subscribers will receive one free scanner tune-up for each subscription. (Tune-up includes complete cleaning, lubrication, minor repairs, re-calibration and latest software update. Standard UPS ground on returns) Scanner must be received by Feb 28^th,to insure return delivery within 10 days.

original Wave Xpress scanner w/ Wave Software ver 10.0 2010 ESP Extended Support Program - $215.00 per year (Jan 1 – Dec 31)
Each additional system $160.00 each
Back-up scanner service $115.00 each

original Wave Xpress scanner w/ Pool Watch Software
2010 ESP Extended Support Program - $215.00 per year (Jan 1 – Dec 31) ($115.00 for scanner maintenance, $100.00 for software license renewal on anniversary of installation)
Each additional system $160.00 each ($60.00 for scanner maintenance, $100.00 for software license renewal on anniversary of installation)
Back-up scanner service $115.00 each

New Wave Xpress III scanner w/ Pool Watch Software

2010 ESP Extended Support Program -

$100.00 per year license renwal on anniversary of installation)

**Issues not covered under ESP

(billed at $60.00 per hour, one half hour minimum)

Computer issues arising from re-installation of The Wave scanner and/or Pool Watch software on new computers, hard drive replacements or crashes.

SHIPPING INSTRUCTIONS FOR RETURNING YOUR WAVE XPRESS SCANNER

REMOVE SCANNER FROM WHITE PLASTIC HOUSING!!!
Wrap scanner in 2 –3 inches of plastic bubble wrap. It is very important to safeguard the scanner during shipment. Make sure the scanner is packed in a large enough carton to protect it from damage. UPS recommends a minimum of 2 inches of packing material around all 6 sides. UPS will refuse damage claims if packaging is nott sufficient
UPS or mail to:

Home Port Computer42 Elsie StreetSpringfield, MA 01109

IMPORTANT INFORMATION WHEN PURCHASING A NEW COMPUTER.

Your new computer might need a Parallel Port Card for the Wave Xpress scanner. Please call us before you buy a new computer.

We can supply addon parallel port cards for desktop & laptop computers or a refurbished Dell GX270 computer.

UPGRADES to the new Pool Watch Software and new scanners for existing customers

Package 1. A new Wave Xpress Scanner, Pool Watch Software, customer file conversion, one season of tech support - $690.00

Package 2. A new Wave Wave III Scanner, Pool Watch Software, customer file conversion, one season of tech support - $850.00

Pool Watch Software upgrade (when on ESP) $250.00