2009 ESP Extended Support Program

The ESP program is designed to provide our customers with continued technical support and benefits to insure smooth operation of their water testing system throughout the season.

The 2009 ESP program includes:

1. Technical phone support for one calendar year (Jan 1^st  – Dec 31^st)

• Technical phone support on any related problems with The Wave scanner and Wave Xpress program installed on the original computer and peripherals.
• Changes in chemical brands or products 

2. Remote PC Live Support via Internet

This new support feature allows Home Port to remotely run your Wave Xpress program for fast diagnosis and resolution of any issues related to the Wave Xpress operation. (Internet access must be available on water testing computer)

3. Software updates

ESP subscribers will be entitled to download the latest version updates from our web site.

4. Replacement scanner discount

$250.00, with trade in of old scanner, plus freight.

5. Scanner Tune-UP

ESP subscribers will receive one free scanner tune-up for each subscription. (Tune-up includes complete cleaning, lubrication, minor repairs, re-calibration and latest software update. Standard UPS ground on returns) Scanner must be received by Feb 28^th, to insure return delivery within 10 days.

2009 ESP Extended Support Program

$215.00 per year (Jan 1 – Dec 31) 

Each additional system $160.00 each

Back-up scanner service $115.00 each

**Issues not covered under ESP

(billed at $60.00 per hour, one half hour minimum)

Computer issues arising from re-installation of The Wave scanner and/or Wave software on new computers, hard drive replacements or crashes.

SHIPPING INSTRUCTIONS FOR RETURNING YOUR SCANNER

1. REMOVE SCANNER FROM WHITE PLASTIC HOUSING!!!
2. Wrap scanner in 2 –3 inches of plastic bubble wrap. It is very important to safeguard the scanner during shipment. Make sure the scanner is packed in a large enough carton to protect it from damage. UPS recommends a minimum of 2 inches of packing material around all 6 sides. UPS will refuse damage claims if packaging is nott sufficient
3. UPS or mail to:

Home Port Computer

42 Elsie Street

Springfield, MA 01109