2009 ESP Extended Support Program
The ESP program is designed to provide
our customers with continued technical support and benefits to insure smooth operation of their water testing system throughout
the season.
The 2009 ESP program includes:
1. Technical phone support for one calendar year (Jan 1st –
Dec 31st)
2. Remote PC Live Support via Internet
This new support feature allows Home Port to remotely run your Wave Xpress program for fast diagnosis and resolution
of any issues related to the Wave Xpress operation. (Internet access must be available on water testing computer)
3. Software updates
ESP subscribers will be entitled to download the latest version updates from our web site.
4. Replacement scanner discount
$250.00, with trade in of old scanner, plus freight.
5. Scanner Tune-UP
ESP subscribers will receive one free scanner tune-up for each subscription. (Tune-up includes complete cleaning,
lubrication, minor repairs, re-calibration and latest software update. Standard UPS ground on returns) Scanner must be received
by Feb 28th, to insure return delivery within 10 days.
2009 ESP Extended Support Program
$215.00 per year (Jan 1 –
Dec 31)
Each additional system $160.00 each
Back-up scanner service $115.00 each
**Issues not covered
under ESP
(billed at $60.00 per hour,
one half hour minimum)
Computer issues arising
from re-installation of The Wave scanner and/or Wave software on new computers, hard drive replacements or crashes.
SHIPPING INSTRUCTIONS FOR RETURNING YOUR SCANNER
- REMOVE SCANNER FROM WHITE PLASTIC HOUSING!!!
- Wrap scanner in 2 –3 inches of plastic
bubble wrap. It is very important to safeguard the scanner during shipment. Make sure the scanner is packed in a large enough
carton to protect it from damage. UPS recommends a minimum of 2 inches of packing material around all 6 sides. UPS will
refuse damage claims if packaging is nott sufficient
- UPS or mail to:
Home Port Computer
42 Elsie Street
Springfield, MA 01109