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FAQ
Q. Is testing with dip 'n read strips better than
my liquid reagent system?
A. Yes, we believe
strip testing is the best way to test water. We agree, however, that using titration and liquid reagent labs, if done
carefully and "by the book", can provide
very accurate results.
The problem with using these systems arises from operator mistakes. There are too many operator functions that must be done correctly, or you get a flawed test. With our Wave system, you simply dip the strip,
place it in the scanner and click on scan. There is very little that can go wrong. The software can even warn the operator if the strip is missing or not inserted corectly.
Q. Can we purchase
the software only and manually enter the test results?
A.
Yes. You can purchase the software and enter test results.
Q. We close our store at the end of the pool season. Can we call for help in
setting up our Wave system when we reopen in the spring?
A. Yes. Home Port provides customer tech support for as long as you have the Wave. We provide phone support for one pool season (ending Dec. 31st). After the season is over, you may purchase our Extended Support Package (ESP). ESP is a program designed to keep you up
and running year after year and to ensure that your Wave
System has both the latest software and a working scanner. ESP provides one year of phone support, scanner maintenance and the latest updates.
Q. Can
we use more than one system in our store for peak periods?
A. Yes. Our system is designed to allow for networking two, or more, stations. This means that one of your computers will be the "server" where your customer file and test history is maintained. The other
station(s) are satellites. We strongly suggest that
each station have its own printer.
Q. We are a new business and we don't
have a computer. Can we purchase a "turn key" Wave System from Home Port?
A. As our name indicates, we are also in the computer business. We would be pleased to quote you on a complete package – Wave
Xpress and a computer.
Q. We
sell a private label line of chemicals. If we give you a list of what we sell, would Home Port set up our chemical line for us?
A. Of course! We will fax you a form for the listing of all your
chemicals. Our system will display and print your private label names for any of your customers who use
your chemical brand.
Q. We
now use a computerized water test system and we have built up a large customer database. Do we have to re-enter all of our customers into your Wave system?
A. Probably Not. We don't necessarily know about all of the other
systems in the pool industry. However, we do know about
most and we have been able to successfully convert the customer files to be used in the WaveXpress. Please
call us to find out if we can convert your system. There is a nominal charge for converting customer data
and we assure you that your customer data will not be seen by anyone outside of our office. We will erase your data from
our computer drive after we ship your system.
Q.
Is your WaveXpress system available in metric measure?
A. In addition to US English, we have "Metric-English" (Canada (English), Australia,
UK).
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