Q. Is testing with dip 'n read strips better than my liquid reagent
system?

A. Yes, we believe strip testing is the best way to test water.

We agree, however, that using titration and liquid reagent labs,

if done carefully and "by the book", can provide very accurate

results. The problem with using these systems arises from

operator mistakes. There are too many operator functions that

must be done correctly, or you get a flawed test. With our Wave

system, you simply dip the strip, place it in the scanner and

click. There is very little that go wrong. The software can even

warn the operator if the strip is missing or not inserted correctly.

Q. Can I purchase The WaveXpress without the scanner and

manually enter the test results?

A. No. You can purchase the system with the scanner included,

but you do not need to use the scanner when testing. There is a

"Manual Testing" option, which allows for the manual entry of all

test results. 

Q. What happens if my scanner stops working?

A. The scanner is very durable, but it may fail, especially after

several years of heavy use. Call our toll free number

(1-866-275-0547) and notify us that your scanner is malfunctioning.

Home Port will repair or replace your scanner without charge during the

first year after installation and a nominal charge thereafter. In the

meantime, you can use your system to manually complete water

testing.

Q. We close our store at the end of the pool season. Can we call for help in setting up our Wave system when we reopen in the spring?

A. Yes. Home Port provides customer tech support for as long as

you have the Wave. We provide free phone support for one pool

season (ending Dec. 31st). After the season is over you may purchase

our Extended Support Package (ESP). ESP is a program designed to

keep you up and running year after year and to ensure that your

Wave System has both the latest software and a working scanner.

ESP provides one year of phone support, scanner maintenance and

the latest updates.    

Q. Can we use more than one system in our store for peak periods? 

A. Yes. Our system is designed to allow for networking two, or more,

stations. This means that one of your computers will be the "server"

where your customer file and test history is maintained. The other

station(s) are satellites. We strongly suggest that each station have

its own printer, however.

Q. We are a new business and we don't have a computer. Can we

purchase a "turn key" Wave System from Home Port?

A. As our name indicates, we are also in the computer business.

We would be pleased to quote you on a complete package – Wave Xpress

and a computer.
 

Q. We sell a private label line of chemicals. If we give you a list of what

we sell, would Home Port set up our chemical line for us?

A. Of course! We will fax you a form for the listing of all your chemicals.

Our system will display and print your private label names for any of your

customers who use your chemical brand.

Q. We now use a computerized water test system and we have built up a

large customer database. Do we have to re-enter all of our customers into

your Wave system?

A. Probably Not. We don't necessarily know about all of the other systems

in the pool industry. However, we do know about most and we have been

able to successfully convert the customer files to be used in the WaveXpress.

Please call us to find out if we can convert your system. There is a nominal

charge for converting customer data and we assure you that your customer

data will not be seen by anyone outside of our office. We will erase your data

from our computer drive after we ship your system.

Q. Is your WaveXpress system available in metric measure?

A. In addition to US English, we have "Metric-English" (Canada (English), Australia, UK).